It's been a long time, but I returned a 56K modem to Walmart, so you know how long ago that was. What set me off was that the person was an idiot and on top of it, she was rude. There was also a time when I picked up a food order and when I got home discovered that my order of shrimp was missing. I called the eatery, and the owner called me a liar. After a lengthy conversation I called the Better Business Bureau and reported them.